Return Policy
Last updated: 11/3/2025
Our Promise
We stand behind every piece we make. If your gear doesn’t meet expectations, we’ll make it right.
Returns
- Returns accepted within 30 days of delivery.
- Items must be unworn, unwashed, and in original condition (tags attached).
- Proof of purchase (order number or confirmation email) required.
Exchanges
Need a different size or color? We’ll exchange it after we receive and inspect the original item. If your requested option is out of stock, we’ll issue store credit or a refund.
Refunds
- Refunds go to the original payment method.
- Please allow 5–7 business days for your bank to post the refund.
- Original shipping costs are non-refundable.
Non-returnable items
- Sale items marked Final Sale
- Gift cards
Return shipping
Customers are responsible for return shipping unless we sent a defective or incorrect item (we’ll cover that).
How to start a return
- Email verticalmindset@verticalmindset.net
- Include your order number and the item(s) you want to return or exchange.
- Tell us why you’re returning (helps us improve).
We’ll reply within 1–2 business days with instructions and a label if applicable.
Questions?
Email verticalmindset@verticalmindset.net — we’re here to help.